Our wonderful client came to us from a well-known high street chain of opticians. She had been a happy client of theirs for many years and was highly myopic (short sighted); her prescription was R) -8.00 and L) -9.00.
Due to this short-sightedness, she always wore contact lenses during the day and single vision glasses in the evening and on weekends.
At her most recent eye test with her previous opticians, they recommended her to try multifocal contact lenses and varifocal glasses for the first time, but she was dissatisfied with both.
We addressed her concerns by providing a low modulus multifocal contact lens designed to enhance distance vision and custom varifocals with 1.74 lenses and inset optical centres to reduce lens thickness and improve reading clarity.
Our client is a professional working in a highly demanding role using multiple computer screens and having daily meetings both in person and over zoom. During her poor experience with her previous opticians, they recommended that she continue to try and adapt to her varifocals, which is what she was doing before booking an eye test with the modern and authentic opticians here at Abra & Co.
The challenge involved 4 key points to address:
Here’s our local opticians effectively solved our client’s vision needs:
1. Gradual Transition:
Recognising that sudden changes can be overwhelming, we proceeded with our personalised solution slowly to ease the client into her new visual corrections.
2. Prescription Review:
We retested her prescription to ensure accuracy, optimising it for distance vision first, followed by adjustments for near and intermediate vision.
3. Comfort Consideration:
Discovering minor dry eye issues, we selected a low modulus, high water gradient contact lens to enhance comfort and moisture retention.
4. Adaptation Strategy:
Since multifocal contact lenses and varifocal glasses function differently, we prioritised helping our client adjust to the varifocal glasses first, simplifying the adaptation process.
To successfully implement our process for our client, we delivered the following steps:
1. Comprehensive Eye Test:
Performed a detailed Abra & Co. eye test to assess her vision accurately.
2. Frame Selection:
Applied the EDSS styling framework to select the perfect frame based on our client’s requirements, including a high minus prescription, narrow nose bridge and a preference for metal frames that have no steel in due to allergies.
3. Customised Contact Lenses:
Reduced the near prescription in her contact lenses and fitted them for distance vision to enhance overall clarity.
4. Varifocal Glasses:
Provided tailored coaching and fitting for varifocal glasses, customising the lens choice to offer a thinner lens with a 13mm intermediate corridor for improved comfort and usability at work.
5. Follow-Up Contact Lens Fitting:
Scheduled a follow-up fitting after 3 weeks to ensure proper adjustment and comfort.
6. Ongoing Check:
Conducted a contact lens check after 3 months to confirm continued satisfaction and address any issues.
The results achieved included:
“I’m so delighted I’ve been able to get my problems sorted. These guys are amazing, they took their time to get everything perfect for me. I would highly recommend!”
We personalised our approach to address the client’s unique needs, moving away from a one-size-fits-all, more generic solution. By actively listening to her concerns and preferences, we crafted a customised experience that went beyond standard practices. Our tailored strategy ensured we effectively met our client’s specific requirements and delivered solutions that truly enhanced her vision and comfort.
Here at Abra & Co. Opticians, our entire team are dedicated to offering personalised solutions that effectively give you the expert advice and customised care your vision needs with every appointment. Whether you’re looking for opticians in Heckmondwicke, opticians in Heald Green, or any of the surrounding areas, Abra & Co. have got you covered.
Experience the difference with a consultation that’s designed just for you – book an eye test with our team today!
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